Date: 2005.6.8 (Wed) 10:30-11:45
Place: General Research Building, Room 663
Speaker: Tetsuo Shiwaku
Title: A structured model of difficulties in implementing QMS in a hospital
Keywords: delivering, healthcare, management, human factor

Affiliation: Department of Chemical System Engineering, Graduate School of Engineering
Position: Graduate Student
Adviser: Yoshinori Iizuka, Iizuka Laboratory
Disciplines: quality management, QM
Societies and Conferences: Japanese Society for Quality Control, International Journal of Industrial Engineering, Asia Quality Symposium

Bibliography: Tetsuo Shiwaku, Standardization of delivering healthcare process, Human Science Integration Seminar Abstracts, No. 5, pp. 1, 2005.
(Please use this bibliography when you cite this abstract.)

Abstract:
Quality improvement and safety assurance in healthcare is an important social issue. So the implementation of QMS has begun in hospitals worldwide. However, problems with implementing QMS in hospitals remain. That is, QMS processes were tried and developed in general business practices not specifically for the medical field where there are different factors such as philosophy, culture or climate to take into consideration.
The purpose of this study, therefore, is to establish a structured model of difficulties in implementing QMS in a hospital and to suggest ways to overcome them based on the ISO 9001.
Due to the fact that this structured model of difficulties clarify the relationship between inhibition factors and pre-existing problems, the healthcare worker can more easily understand the cause of the problems by investigating the visual symptoms of the organization. The healthcare worker can then predict the inhibition risks when attempting to implement QMS in the future.

References:
[1] Institute of Medicine, 2001, Crossing the Quality Chasm: A New Health System for the 21st Century, Natl Academy Pr Published
[2] Institute of Medicine, 2000, To Err Is Human: Building a Safer Health System, Natl Academy Pr Published
[3] Uehara, Kuroda, Iizuka, Munechika, Oyaizu, 2003, A Quality Management System for Healthcare in Japanese, Japanese Standards Association
[4] Yoshihiro Ota, 1999, The present situation of quality assurance system (Quality Assurance System) of United Kingdom private enterprise hospital, Journal of the Japanese Society on Hospital Administration, 36, 173­177.
[5] Yoshihiro Ota, 1999, The present situation of the ISO 9001 -ISO 9001 acquisition in United Kingdom private enterprise hospital and the acquisition reason, acquisition inhibition factor, effect and investigation about loss, Journal of the Japanese Society on Hospital Administration, 36, 231­240.